Terms and Conditions

Thank you for choosing Fazl By Noor. Your satisfaction is our priority, and we want to ensure a seamless shopping experience. Please carefully review our Return and Exchange Policy.

1. Terms of Return and Exchange:

• We accept exchanges within 7 days from the date of purchase. Please note that we do not offer refunds; only exchanges on items are allowed.

2. State of Return:

• To be eligible for an exchange, the item must be in its original condition, unworn, and with all tags intact, including the price tagging. Damaged products, or items with missing or tampered price tags, are not eligible for exchange.

3. Reason for Exchange:

• Exchanges are allowed for the following reasons:
  • Defective or damaged product received.
  • Wrong product shipped.
• We encourage customers to record the opening of packages. Any claims of damage once the package is opened will not be entertained.

4. Process for Exchange:

• To initiate an exchange, please follow these steps:
  • Contact our customer service at fazlbynoor@gmail.com or +91 8360260726 to notify us of the exchange and the reason.
  • Securely pack the item in its original packaging with the intact price tagging.
  • Include a copy of the invoice or order confirmation.
  • Ship the package to the address provided by our customer service.

5. Shipping and Packaging:

• Our shipping partners ensure that our products are delivered in brand-new and undamaged condition. All packages are securely packed by our team, and each packing process is duly recorded for every order.

6. Contact Details:

• If you have any questions regarding the exchange process, please contact our customer service at fazlbynoor@gmail.com or +91 8360260726.

7. Non-Exchangeable Items:

• Certain items are non-exchangeable, including:
  • Gift cards.
  • Final sale items.

8. Shipping Costs:

• Shipping costs for the exchange of items are the responsibility of the customer unless the exchange is due to our error or a defective product.

9. Exchange Approval:

• Once your exchange is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange. If approved, we will process the exchange promptly.

10. Changes to the Return and Exchange Policy:

• Fazl By Noor reserves the right to modify or update this Return and Exchange Policy at any time. Changes will be effective immediately upon posting.

By making a purchase from Fazl By Noor, you agree to the terms outlined in this Return and Exchange Policy. We appreciate your trust in our brand and are dedicated to providing you with the best shopping experience.